Responsible for the Protection of Personal Information at DataDis
Mr. Yvan Thériault
Financial Controller
Address: 520, Rue Michel- Fragasso
Quebec, QC , G2E 5N4
Telephone: (418) 877-2787 ext. 226
Email: yvan.theriault@datadis.com
Your Personal Information is Important to Us
We have updated our Personal Information Policy. This version is effective as of September 22, 2023.
Data Dis inc. and its related companies (“ DataDis ”) are committed to protecting and securing your personal information.
Our Privacy Policy outlines the categories of customer personal information we collect, how we utilize it and the measures we implement to ensure its proper management.
DataDis may collect information essential for conducting business with you. For more details regarding the personal information we collect and how we utilize and manage it, please refer to the sections below.
Personal Information Protection Policy
DataDis Privacy Policy (“Privacy Policy”) is our commitment to you. This is our company-wide policy on how all DataDis Group companies protect your personal information.
Clients and Stakeholders' Privacy Policy
DataDis is committed to protecting the confidentiality and security of personal information obtained during its commercial relationships with customers. A customer relationship may be initiated when you contact us, visit our website, install our applications or mobile applications, enter into an agreement with us, engage in banking interactions, or interact with our products and services in various ways.
The Privacy Policy describes the types of personal information from customers or other stakeholders that we collect, how we use it and the measures we take to ensure that it is managed appropriately. Our policies and practices have been designed to comply with federal and provincial privacy legislation. This Policy may be amended from time to time. You can obtain the most recent version of this Policy on our website or by contacting us (refer to the “Contact Information” section below) . We also encourage you to periodically review the policy. Additionally, you can find a Frequently Asked Questions (“FAQ”) section on our website, providing examples of situations where we collect, use, or disclose your personal information.
What is DataDis?
For the purposes of this policy, “DataDis” means the company Data Dis Inc. and all its affiliated companies including but not limited to, Data Dis USA Inc., 9273-7923 Quebec Inc., 9247-7397 Quebec Inc., V2B Immobillier S.E.N.C. and any other subsidiary or related company of the DataDis Group. DataDis also includes any successor or subsidiary of the companies mentioned above.
In the context of this policy, Data Dis Inc. and its affiliated companies are collectively considered as a single entity. Consequently, data collected by any company within the group may be shared among all entities, including Data Dis Inc., in accordance with the principles outlined in our Privacy Policy.
What is Personal Information?
Personal information refers to data that can be used to identify an individual. This includes, but is not limited to, details such as your name, address, age, income, date of birth, gender, biometric information, information about your financial situation and credit history, as well as your opinions, preferences, and purchasing habits.
We collect different types of personal information, depending on the nature of your interaction with us.
Types of Personal Information We Collect:
- Information you give us: You may provide us with information when requesting services or using our products. This includes, but is not limited to, information submitted while using our services, digital platforms, and mobile applications, or while purchasing and using any products or services we offer. We may receive and store any information provided for transaction completion or for utilization of our products or services. While you have the option to withhold certain information, doing so may limit your ability to fully benefit from all our products or services.
- Information collected automatically: Some devices, such as smart devices, may automatically collect personal information to enhance your user experience. We automatically collect and store specific types of information about your use of our websites and applications, including details about your interaction with content and services. We may use “cookies” or other unique identifiers and technologies such as “pixel tags” or “web beacons” to collect this information when you visit our websites. Information gathered through these technologies may include IP addresses, components of the website that you clicked on or engaged with, and website settings. You can manage your cookie preferences, allowing your browser to notify you when you receive a cookie or to refuse certain cookies. You can learn more about cookies and similar technologies in the FAQ.
We may also use automated decision-making tools and practices in our daily operations to assist in our business decision-making. Automated decision-making utilizes technology to make a decision with limited or no human involvement. For more information about our use of automated decision-making, please reach out to us (refer to the “Contact Information” section below).
- Information from other sources: We may receive information from third parties who provide services to us. This includes, but is not limited to, our advertising and social media partners and platforms, our security or fraud prevention service providers, and our identity verification service providers.
We apply our privacy principles to all personal information to which we have access, regardless of how we obtained it. For any inquiries concerning the collection, use, and disclosure of your personal information, please feel free to reach out to us (refer to the “Contact Information” section below).
Principles Regarding the Protection of Personal Information
- Our Responsibility:
At Data Dis Inc., we take responsibility for all personal information within our possession and control, including data transferred to third parties for processing, retention, or other purposes. To fulfill this commitment, we have developed and implemented this policy, which is part of our overall privacy framework.
2. Purpose of Collecting Personal Information:
Data Dis Inc. ensures transparency by providing the reasons of personal information collection, either before or during collection. Your personal information may be collected, used, and disclosed for:
Administrative and Operational Purposes:
- Processing and administering your payment for products or services, whether online or through our point-of-sale terminals.
- Evaluating your creditworthiness and maintaining an up-to-date credit file.
- Processing, managing, analyzing, and monitoring your relationship with us, including the collection of outstanding money.
- Handling the delivery, return, or exchange of products, services, and programs.
- Administering promotions and contests.
- Conducting tests related to system modification or implementation.
- Processing and following up on job applications and responding to your questions, comments, and customer service requests.
For marketing, advertising and research purposes in order to:
- Understanding your needs for products and services and providing relevant information, products, services, and programs, as well as advertising that meets those needs through various communication channels (mail, email, telephone, text message, or any other form of electronic message).
- Soliciting feedback to share information about our services, including with other customers, improve our products and services, and generate content for our website.
- Tracking and analyzing transactions, account activities, and payment history for marketing analytics, personalized promotional offers, and relevant advertising through our partners and advertising platforms.
- Tracking and analyzing website usage, including the use of cookies, pixels, web beacons, for a better customer experience.
- Conducting surveys and analyses for research, statistical, and product and service development purposes (information will be de-identified to the extent possible).
Security and Fraud Prevention and Management of Business Risks:
- Verifying your identity and preventing errors and fraud.
- Assessing and managing our business risks.
Legal and Regulatory Compliance:
- Complying with legal, regulatory, and self-regulatory obligations.
- Performing tasks authorized or required by law, from time to time.
Your personal information may be used in automated decision-making practices for specified purposes. For more information about these practices, please contact us (see the “Contact Information” section below).
By Providing Your Personal Information to DataDis, You Consent to Us Using It for the Purposes Stated Above
Please note that withdrawing your consent for the collection, use, and disclosure of your personal information may limit our ability to provide you with certain products or services.
- Consent for Collection, Use, and Disclosure of Personal Information:
DataDis obtains your consent for the collection, use, or communication of your personal information unless otherwise allowed by law. Consent may be provided orally, in writing, or be express or implied. Implied consent to collect, use or disclose your personal information may be utilized when a pre-existing business relationship exists or when the purpose of using your information is reasonably evident. For sensitive personal information, especially related to your financial situation, biometric data, or information concerning minors, we generally request express consent, whether verbal, written, or electronic. The way of obtaining consent may depend on the circumstances and the sensitivity of the information being collected, used, or disclosed.
Consent of Minors:
We do not knowingly collect, use, or disclose personal information from minors under the age of 13 without the express consent of a parent or guardian. If a minor under the age of 13 and under your guardianship has provided personal information without your consent, you may contact us to request deletion (see the “Contact Information” section below).
Benefits Linked to Your Consent:
DataDis is a growing network of interrelated companies that offer a unique range of products and services. We aim to provide exceptional customer service and superior value. To achieve this, we share your personal information within DataDis and its affiliated companies, including those in the United States of America. This sharing enables us to better understand our customers and communicate to current and future customers information about products, services, bonus offers, and special promotions. With your consent, we may also share your personal information with other DataDis affiliates, external marketing partners (“Marketing Partners”), advertising and social media platforms, and Loyalty Program partners, so that they can inform you directly of products, services, bonus offers and special promotions. This information may be communicated to you by mail, email, telephone, text messages, social media, or any other form of electronic messages using the contact information you provided.
Withdrawal of Your Consent:
You can withdraw your consent at any time if you no longer wish to receive marketing offers on products and services. To do so, click on the unsubscribe link in the email sent to you or contact us (See the “Contact Information” section below). While we will process your request promptly, your name may not be immediately removed from certain lists used for ongoing promotional activities. Please note that we may continue to communicate with you for reasons related to the administration of your account and send you transaction-related or operational messages, even if you have opted out of our communication lists for marketing purposes. This includes essential messages to facilitate and complete transactions.
Consequences of Refusal or Withdrawal of Consent:
Refusing or withdrawing consent may limit our ability to communicate with you about future promotional offers. For example, we may no longer notify you of contests or provide information on new products and services that may be of interest to you.
- Limitation on the Collection of Personal Information:
At DataDis, we restrict the collection of your personal information to what is essential for providing our products and services and for the purposes outlined in this policy. If there is a need to collect personal information for purposes not explicitly covered in this policy, we seek your consent before or during the collection process, or as permitted by applicable law. Our commitment is to transparent, fair, and lawful means when gathering your personal information.
- Limitation on the Use, Disclosure, and Retention of Personal Information:
At DataDis, we adhere to strict principles governing the use, disclosure, and retention of your personal information. We use and disclose your personal information solely for the purposes for which it was collected, unless your consent is obtained or as permitted or required by law. We do not sell or rent personal information.
Data Transfers to Third Parties:
We may share your personal information with external companies, including service providers and agents (“Service Providers”), necessary to provide services to us. When shared, your information is protected, and Service Providers are obligated to comply with our Privacy Policy. However, some Service Providers may operate outside of Canada and be required to disclose your personal information under the laws of their jurisdiction. You can contact us for details about our policies and practices regarding Service Providers to whom we have transferred your personal information and about their location (see the “Contact Information” section below).
We may share certain personal information including your name, email address, phone number, shipping and billing address, transaction details, account information, and purchase history, along with your IP address and other device-related details and site activity (“Fraud Prevention Data”). This information is shared with our fraud prevention partners to assist us in detecting and preventing fraudulent transactions. As Service Providers, our fraud prevention partners will use this data to train and improve their products and incorporate it with information from third-party sources and other clients to improve overall fraud prevention on their platforms. For more information about how our fraud prevention partners handle your personal information, or for instructions on accessing, correcting, or deleting personal information held by our fraud prevention partners, please refer to the “Contact Information” section below.
We may share personal information, including your name, account number, address, social security number, telephone number, date of birth, employment history, purchase history, and outstanding balances, with external collection agencies as part of a file transfer for their services. Acting as Service Providers, these collection agencies review this information to assist us in collecting any outstanding balances on overdue accounts.
We may engage third-party services, such as advertising networks, social media platforms, and other advertising companies, to deliver more relevant advertisements on our websites and apps, as well as on other platforms, and to better understand our customers. For these purposes, we may provide a hashed version of your email address or other non-sensitive information to the platform provider. As Service Providers, these companies may use cookies, pixels, web beacons, or other tracking technologies to report specific information about your visits to our websites and other websites and applications (such as webpages that you visit and your response to advertisements), measure the effectiveness of our marketing campaigns, and deliver advertisements that are more tailored to your interests both on our websites and in our applications. These companies may also use your personal information as part of automated decision-making practices to provide you with more relevant advertising.
In the event of an acquisition of DataDis, any related companies or brands, or a significant portion of their assets by a third party, your personal information may be one of the transferred assets. By providing us with your personal information, you agree that we may communicate it, while maintaining its confidentiality, to any potential assignee and its advisors. This communication is for the purpose of conducting due diligence procedures, completing transactions, and ensuring the continuity of business operations for the acquired entities.
Data Dis Inc., the various members of the DataDis group of companies, and our Service Providers may disclose your personal information in response to a search warrant, valid court order or request, or to an investigative agency in the event of a breach of agreement or contravention of the law, or if an applicable Canadian or international law otherwise permits or requires such communication. Additionally, we may disclose your personal information if it is necessary to establish, exercise, or defend legal rights and to prevent or investigate actual or alleged harm to persons or property.
Quebec Residents:
In compliance with Quebec private sector legislation, DataDis assesses the protection of personal information transferred outside Quebec to ensure its adequacy. As a company with operations across Canada and the United States, Data Dis Inc. and its group of companies may transfer your information outside of Quebec to enhance our ability to serve you as a customer.
Data Retention Practices:
At DataDis, we retain your personal information only for the duration necessary for specified purposes or as required by law. Once personal information is no longer needed, we securely destroy it in accordance with our policies.
- Keeping your Personal Information Up to Date:
We are committed to maintaining the accuracy and relevance of your personal information for the purposes it was collected. To ensure the best possible service, kindly inform us of any changes to your address, telephone number, or any other details you provide. If you wish to update your personal information, please contact us using the information provided in the “Contact Information” section below.
- Protecting Your Personal Information:
We place the highest importance on the security of your personal information. We have implemented rigorous technical, physical, and administrative security measures, including data encryption, restricted access for authorized personnel, and comprehensive policies and procedures designed to safeguard your personal information. Our contracts with Service Providers mandate the strict confidentiality of your personal information, prohibiting its use for unauthorized purposes. In situations where the law necessitates the disclosure of personal information, we take reasonable steps to verify the legitimacy of the request, providing only the information required by law. Regular reviews of our methods and security measures are conducted to ensure their alignment with standards, effectiveness, and relevance to the sensitivity level of the information involved.
- Transparency in Our Privacy Practices:
We are committed to offering you clear and accessible information regarding our policies and practices concerning the management of your personal information. If you seek additional details about our policies and practices, please contact us using the information provided in the “Contact Information” section below.
- Accessing Your Personal Information:
You have the right to review, update, and correct any errors in the personal information we maintain or control about you. To access the personal information in your file, kindly submit a written request to this effect (refer to the “Contact information” section below). We will respond to your request for access or information within a reasonable timeframe. While we strive to fulfill all access requests, there may be instances where compliance is not possible. For example, if access could reveal confidential or proprietary business information, personal details about another individual (impossible to separate from yours), or information protected by law. We may request additional personal information to verify the identity of an individual who requests access to their records.
- Addressing Your Privacy Questions, Concerns, and Complaints:
At DataDis, we are dedicated to responding promptly to all your questions, concerns, and complaints related to the protection of your personal information and our confidentiality policies and methods. We will respond to any concerns you may have regarding the protection of your personal information and initiate an investigation if necessary. In most cases, reaching out to our team allows for a swift resolution of questions, concerns, or complaints.
Contact Information
You can contact us:
- By telephone, call 1 418 877-2787.
- By email at frontdesk@datadis.com;
- By mail to 520, rue Michel-Fragasso , Québec (Quebec), G2E 5N4.
Responsible for the protection of personal information:
If your questions, concerns, or complaints have not been resolved to your satisfaction, or if you have further inquiries, write to the responsible for the protection of personal information at DataDis:
DataDis
c/o Mr. Yvan Thériault
520, rue Michel-Fragasso, Quebec (Quebec), G2E 5N4
or by email at yvan.theriault@datadis.com
FAQ - Frequently Asked Questions Regarding Our Privacy Policy
At DataDis, we recognize that our customers place trust in us when providing personal information, and we are dedicated to deserving and maintaining that trust by exercising the utmost care with this information. DataDis has crafted a Privacy Policy, detailing how we collect, use, and disclose the personal information of our customers and employees. This policy, along with frequently asked questions, is accessible by clicking on the “Privacy Policy” link on our site www.datadis.com or upon request.
When referring to “DataDis”, we mean the company Data Dis Inc. and its affiliated companies. “DataDis” also encompasses any successor or subsidiary of Data Dis Inc. and its affiliated companies.
The company Data Dis Inc. and its affiliated companies include:
- Data Dis Inc. (Canada)
- Data Dis USA Inc. (United States)
- 9273-7923 Quebec Inc.
- 9247-7397 Quebec Inc.
- V2B Immobilier SENC
The company Data Dis Inc. and its affiliated companies are considered one entity. Consequently, data collected across the entire group of companies may be shared among them and with Data Dis Inc., consistent with our Privacy Policy.
Personal information refers to data that allows the identification of an individual. This includes, but is not limited to, details such as name, address, email address, age, income, date of birth, gender, biometric data, information regarding financial situations, credit history, as well as opinions, customer preferences, behaviors, and habits.
Below, we provide examples of the personal information our services may require, along with the purposes for which it is utilized. Additionally, you will find examples of how we collect and use demographic information, as well as how this information is employed in smart device products within our owned applications.
Cookies and Similar Technologies
First and Third-Party Cookies
A “cookie” is a small file created by a web server that may be stored on your device (if you allow) for use either during a particular browsing session (“temporary” cookie) or during subsequent sessions (“persistent” or “permanent” cookies). “Temporary” cookies are temporarily stored on your hard drive and only last until they expire at the end of your browsing session. “Persistent” or “permanent” cookies remain on your hard drive until they expire, or you delete them. Local shared objects (known as “flash” cookies) are used to collect and store information about your preferences and navigation to, from, and within a website. First-party cookies are set by the website you are visiting and can only be read by that website. Third-party cookies, on the other hand, are set by a party other than the website you are currently visiting.
Other Similar Technologies
In addition to cookies, there are other automatic data collection technologies, such as web beacons, pixel tags (clear GIFs, pixel tags), and browsing data collection (log files, server logs, etc.) which may be used to collect data when users navigate and interact with a website. For example, web beacons are tiny graphics with unique identifiers that are used to understand browsing activity. Moreover, the Urchin Tracking Module (UTM) codes are strings of characters that may appear in a URL when you navigate from one webpage or website to another. These strings may contain navigational information such as the ad, page, or publisher that sent the user to the destination website.
What cookies and similar technologies are used and how are they used?
Other Third-Party Technologies
Certain third parties may use automated data collection technologies to gather information about you as you browse the Internet. We have no control over these third-party technologies or their utilization. If you have any questions regarding targeted content, please reach out directly to the responsible party or refer to their privacy policy.
Your Choices Regarding Cookies
The default configuration for most web browsers is set to accept cookies. If you prefer not to receive cookies, you can customize your browser settings to either refuse all or certain types of cookies, or to receive alerts when cookies are sent by website technologies. It’s important to note that adjusting these settings may limit your ability to fully utilize all the features of the site. Additionally, modifying cookie settings may not delete all previously created cookies. To remove them, navigate to your browser settings after changing your cookie settings. Further information on disabling cookies or managing cookie settings for major web browsers is available below:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Internet Explorer: https://support.microsoft.com/fr-fr/windows/supprimer-et-g%C3%A9rer-les-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac and https://support.apple.com/fr-ca/HT201265
To learn how to manage your flash cookie settings, visit the Flash Access Control Settings page on the Adobe webpage at
https://www.macromedia.com/support/documentation/fr/flashplayer/help/help09.html .
For more information on how to change your browser settings to block or filter cookies, visit http://www.aboutcookies.org/ .
To learn more about Internet advertising practices and resources available to consumers, visit http://www.aboutads.info/consumers/ or http://www.networkadvertising.org/understanding- online-advertising/how-does-it-work .
Services and Product Sales
While providing our services, most of the information collected about you is fundamental and necessary for transactional purposes, such as completing a transaction, issuing a refund or credit, and processing and tracking transactions. This information may include, but is not limited to, your name, address, telephone number, and a description of the item or service requested or purchased.
When you finalize a transaction, we gather personal information, including your name, postal address, email address, telephone number, and credit card details. For additional details on the information collected through our websites, refer to Question 11 on “Cookies” below.
Financial Services
To open a credit or deposit account, banks and financial institutions require specific information. Your name, address, and date of birth are used for identification purposes and to process your request. Information about your personal (such as occupation) and financial (including assets, income, and financial obligations) situation are used to assess your eligibility for products and services. Credit reports and other information are used to evaluate your creditworthiness and maintain your credit file. Transaction and payment history are examined to assess credit or fraud risks, identify suspicious activity, and ensure compliance with regulatory obligations.
Certain financial products necessitate the collection of specific personal information as mandated by law. For example, regulations aimed at countering the recycling of proceeds from crime and terrorist activity financing require the collection of your name, address, date of birth, information about your employment, and certain details from a government-issued document. Additionally, your social insurance number is required for reporting purposes under the Income Tax Act.
Demographic Information
We may use our customers’ personal information in de-identified compilation form to enhance our services, analyze trends, develop products and programs, and conduct statistical analysis, marketing, or create sector reports. The compiled and de-identified information may be shared with members of the DataDis group of companies, as well as our partners, agents, and service providers, including advertising and social media partners and platforms.
Employment Relationship
For reporting purposes under the Income Tax Act, your social insurance number (SIN) and date of birth are required when you are employed by one of the DataDis group companies. To distinguish you from others with a similar name and to provide us with more accurate and timely information, credit reporting and investigative agencies may use your SIN.
How can I stop receiving marketing communications?
If you prefer that your personal information not be used or disclosed for marketing purposes, you have the option to withdraw or refuse your consent at any time. You can do so by contacting us using the details provided below or by clicking on the unsubscribe link in our email communications. While we will promptly process your request, please note that your name may not be immediately removed from certain lists used for ongoing promotional activities. Additionally, it’s essential to note that even if you opt-out of marketing communications, we may still contact you for critical reasons such as fraud prevention, collections, account management, or transactional and operational activities.
We may occasionally reach out to you to gather feedback on our performance. This may involve completing a customer satisfaction survey, providing a review for a product, or sharing your overall experience.
Under certain circumstances, we may invite you to contribute content to our websites, benefiting both us and our community of customers. This could include writing a review, answering service-related questions from other customers, or permitting us to share a photo or video from a social media post using our hashtags or mentioning us or our products. It’s important to understand that these requests are entirely optional, and you are under no obligation to provide comments, answer questions, or grant permission for us to republish a photo or video if you choose not to.
Do you retain my payment card number when I receive an electronic receipt?
When a payment is made by credit card, you may receive an electronic copy of your receipt. If you choose to receive an electronic copy, it will be sent to the email address provided at the time of the transaction.
To maintain the security of your information, we do not store payment card numbers within our systems. Additionally, please note that neither the validation code nor the PIN associated with credit cards is stored in our systems.
How can I ask you to delete the personal information you have about me?
To request the deletion of your personal information, you can contact the Privacy Officer as outlined in question 10. Please be aware that, in compliance with applicable laws, we may be obligated to retain your information for a specified duration. Consequently, the immediate deletion of your personal information from our records may not be possible.
If you wish to review the personal information we have on file for you, please submit your written request to the following address:
DataDis
520, rue Michel-Fragasso
Quebec (Quebec), G2E 5N4
Or by email to frontdesk@datadis.com
Upon receiving a written request, we strive to fulfill it within thirty (30) days. If, for any reason, we cannot respond within this timeframe, we will promptly reach out to you to explain the cause of the delay.
In certain circumstances, the law may permit us to deny access to your personal information. This may occur, for instance, if access would expose confidential or proprietary business information or personal details about another individual, which cannot be separated from your information.
If your access request is denied, we will communicate directly with you. In such case, you have the option to file a complaint with the Privacy Commissioner of Canada.
For any questions, concerns, or requests related to our privacy policies or your personal information, please feel free to contact us through the following channels:
- By telephone: 1 418 877-2787
- By email: frontdesk@datadis.com.
- By mail: 520, rue Michel-Fragasso , Quebec (Quebec), G2E 5N4
DataDis Privacy Officer at:
DataDis
c/o Mr. Yvan Thériault
520, rue Michel-Fragasso, Quebec (Quebec), G2E 5N4
or by email at yvan.theriault@datadis.com